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Terms of Sale

Money Back Guarantee

At Caseinity, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Caseinity within 10 calendar days of receipt of item(s). Claims for damaged or missing items must be received within one business day of receipt of merchandise. All return items must be in new and unused condition, in original packaging. Please email video and photos to lucky@caseinity.com before shipping back new and unused condition. 

Exclusions and Limitations

By purchasing at Caseinity, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review Caseinity’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Except for the limited warranty expressly set forth [above] or to the extent restricted or prohibited by applicable law, Caseinity expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Caseinity shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Caseinity product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the Caseinity product.

Third-Party Product

Products sold through the Caseinity Online Store that do not bear the Caseinity brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-party product is pre-installed in an Caseinity-branded product). Caseinity Limited Warranty does not apply to products that are not Caseinity-branded, even if packaged or sold with Caseinity products. Please contact the manufacturer directly for technical support and customer service.

Warranty Service

We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product’s merchantability or fitness for a particular purpose.

What Isn’t Covered

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself. Caseinity does not warranty or provide service or support for any of the third party products.

Documentation

To help ensure warranty claims are for genuine Caseinity products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached in addition to video and photos.

Warranty Contact

To see if your product is covered under our warranty please call us at 610 800 7882 if you’re in the USA or email us at lucky@caseinity.com.